What should a risk practitioner recommend to management if IT is not tracking any metrics?

What should a risk practitioner recommend to management if IT is not tracking any metrics?

• A. A new help desk system
• B. Change management
• C. Problem management
• D. New reports to track issues

Answer: (C)

In scenarios where IT is not tracking any metrics, recommending problem management is a prudent approach. Problem management focuses on identifying and managing the root causes of incidents and ensuring that similar issues do not recur. By establishing a problem management framework, the organization can develop processes to capture, analyze, and address the underlying problems that lead to IT incidents. This will facilitate the establishment of meaningful metrics over time, allowing for more effective tracking and management of IT performance and risks. Implementing problem management can also improve the overall efficiency of IT operations by reducing the number of recurring incidents, enhancing service reliability, and fostering a culture of continuous improvement. As IT begins to address the identified problems, the organization can subsequently develop relevant metrics to monitor the effectiveness of the problem management process and other IT functions. The other options, while they have their merits, do not directly address the absence of metrics. A new help desk system may improve ticket tracking but does not inherently establish a framework for understanding and analyzing the root causes of issues. Change management focuses on managing changes to prevent disruptions but does not specifically target the cultivation of metrics for ongoing performance assessment. New reports could provide a snapshot of issues but without a foundational problem management approach, they may not effectively contribute to long-term improvements in service delivery

In scenarios where IT is not tracking any metrics, recommending problem management is a prudent approach. Problem management focuses on identifying and managing the root causes of incidents and ensuring that similar issues do not recur. By establishing a problem management framework, the organization can develop processes to capture, analyze, and address the underlying problems that lead to IT incidents. This will facilitate the establishment of meaningful metrics over time, allowing for more effective tracking and management of IT performance and risks.

Implementing problem management can also improve the overall efficiency of IT operations by reducing the number of recurring incidents, enhancing service reliability, and fostering a culture of continuous improvement. As IT begins to address the identified problems, the organization can subsequently develop relevant metrics to monitor the effectiveness of the problem management process and other IT functions.

The other options, while they have their merits, do not directly address the absence of metrics. A new help desk system may improve ticket tracking but does not inherently establish a framework for understanding and analyzing the root causes of issues. Change management focuses on managing changes to prevent disruptions but does not specifically target the cultivation of metrics for ongoing performance assessment. New reports could provide a snapshot of issues but without a foundational problem management approach, they may not effectively contribute to long-term improvements in service delivery